Essential Features of the Staff Web Client
The ILLiad Staff Web Client brings together all the tools you need for efficient interlibrary loan operations in one modern, accessible interface. Whether you're searching for requests, managing user accounts, or processing materials, these core features work seamlessly together to streamline your daily workflows.
Core Capabilities
The Staff Web Client transforms how you interact with ILLiad, offering intuitive tools that adapt to your working style – whether you're at your desk, moving through the stacks, or helping patrons at the service point.
Search Functionality
Finding what you need quickly is fundamental to ILL efficiency. The search system lets you locate requests, users, and lender information through multiple approaches – from quick barcode scans to complex multi-criteria searches. Smart filters and saved searches mean you spend less time looking and more time doing.
Request Management
Every request tells a story, from initial submission through final delivery. Request management tools give you complete visibility and control over this journey. Update statuses, add notes, route between queues, and track every detail – all from a unified interface that shows you exactly what needs attention.
User Management
Behind every request is a patron counting on your service. User management features help you maintain accurate patron records, track borrowing history, manage blocks and privileges, and provide the personalized service your community expects.
Status Management
Statuses are the heartbeat of your ILL operation, moving requests through your workflow automatically. Understanding how to use and customize statuses transforms a list of requests into an efficient, trackable process that practically manages itself.
Print Management
Despite our digital age, physical materials still need physical documentation. Print management ensures you can produce everything from pull slips to mailing labels quickly and accurately, with templates that adapt to your specific needs.
Keyboard Shortcuts
Power users know that keyboard shortcuts can dramatically speed up routine tasks. The Staff Web Client includes comprehensive keyboard support, letting you navigate, search, and update without reaching for the mouse.
Feature Integration
What makes these features truly powerful is how they work together. Search for a request and jump directly to its management page. Update a user's information and see it reflected immediately in their active requests. Change a status and watch the request automatically route to the appropriate queue.
This integration extends to the mobile experience, where features adapt intelligently to touch interfaces while maintaining the same powerful capabilities you rely on at your desktop.
Designed for Real Work
Every feature in the Staff Web Client emerged from observing how ILL staff actually work. The interface prioritizes the most common tasks while keeping advanced options easily accessible. Whether you're processing your first request of the day or managing a complex exception, the tools adapt to your needs.
Accessibility and Flexibility
Modern ILL departments serve diverse communities with diverse staff. That's why every feature is built with accessibility in mind – from keyboard navigation to screen reader support. The responsive design means features work equally well on a desktop monitor or a mobile device, adapting their interface while maintaining full functionality.
Getting the Most from These Features
To truly master the Staff Web Client:
- Start with Search - Learn to find information quickly, as this underlies everything else
- Understand Your Workflows - See how features support your specific processes
- Customize Your Experience - Use saved searches, keyboard shortcuts, and interface options
- Practice Integration - Learn how features work together for maximum efficiency
Continuous Improvement
The Staff Web Client evolves based on user feedback and changing needs. Features that seem simple today incorporate years of refinement based on real-world usage. As new capabilities are added, they integrate seamlessly with existing features, building on the foundation you already know.
Next Steps
Ready to dive deeper? Start with Search Functionality to learn how to find anything in your system quickly. Or jump to any feature that matches your immediate needs – each guide stands alone while contributing to your overall mastery of the system.
Remember, these features exist to support your expertise, not replace it. They handle the mechanical tasks so you can focus on what matters most: providing excellent service to your patrons and partner libraries.