ILLiad Staff Web Client Overview
The ILLiad Staff Web Client is a modern, responsive web interface that complements the traditional Windows client. Built with accessibility and mobility in mind, it provides library staff with the ability to process interlibrary loan requests from any device with a web browser.
What is the Staff Web Client?
The Staff Web Client is a browser-based application that provides essential ILLiad functionality without requiring software installation. It's designed for day-to-day processing tasks and offers a streamlined, modern interface that works on desktops, tablets, and mobile devices.
- No Installation Required: Access ILLiad from any computer with a modern web browser
- Responsive Design: Works seamlessly on tablets and mobile devices
- Cross-Platform: Compatible with Windows, Mac, Linux, and mobile operating systems
- Always Up-to-Date: No manual updates needed - always running the latest version
- Accessibility: WCAG 2.1 AA compliant for better accessibility
Feature Comparison
The Staff Web Client focuses on core processing workflows while the Windows client remains necessary for advanced administrative tasks and external integrations.
| Feature | Staff Web Client | Windows Client |
|---|---|---|
| Core Processing | ||
| Borrowing workflow | ✓ | ✓ |
| Lending workflow | ✓ | ✓ |
| Document Delivery | ✓ | ✓ |
| Circulation | ✓ | ✓ |
| Search (Requests/Users/Lenders) | ✓ | ✓ |
| Print management | ✓ New System | ✓ New System |
| Integrations | ||
| OCLC Direct Request | ✗ | ✓ |
| ISO/ILL Protocol | ✗ | ✓ |
| Z39.50 Search | ✗ | ✓ |
| Docline | ✗ | ✓ |
| Odyssey | ✗ | ✓ |
| Administrative | ||
| Basic user management | ✓ | ✓ |
| Staff profiles | ✓ | ✓ |
| Database management | ✗ | ✓ |
| Customization Manager | ✗ | ✓ |
| Billing Manager | Basic only | ✓ Full |
| Special Features | ||
| Mobile/Tablet support | ✓ Optimized | Limited |
| Offline capability | ✗ | ✓ |
| Batch operations | Limited | ✓ Full |
| Custom addons | ✗ | ✓ |
Many libraries use both clients together - the Web Client for daily processing and circulation, and the Windows client for administrative tasks and external integrations.
Browser Requirements
The Staff Web Client requires a modern web browser with JavaScript enabled.
Supported Browsers
- Chrome 90 or higher (recommended)
- Microsoft Edge 90 or higher
- Firefox 88 or higher
- Safari 14 or higher (Mac/iOS)
Internet Explorer is not supported. Windows users should use Microsoft Edge or another modern browser.
Mobile Browsers
- iOS Safari 14+
- Chrome for Android 90+
- Samsung Internet 14+
Quick Start Guide
1. Access the Web Client
Navigate to your institution's ILLiad Staff Web Client URL. This is typically:
https://[your-illiad-server]/ILLiad-Staff/
Save the Staff Web Client URL to your bookmarks or home screen for quick access. On mobile devices, you can add it to your home screen for an app-like experience.
2. Login
You'll see the login screen with options for:
- ILLiad Authentication: Username and password
- Single Sign-On (SSO): If configured by your institution
See Login Methods for detailed authentication information.
3. Navigate the Interface
After logging in, you'll see:
- Left Sidebar: Main navigation menu
- Top Toolbar: Quick actions and user menu
- Main Content Area: Your current workflow
On phones and tablets, the navigation menu collapses to a hamburger icon. Tap it to access all features.
4. Choose Your Workflow
Select from the main workflows in the sidebar:
- Search: Find requests, users, or lenders
- Circulation: Check items in/out
- Borrowing: Process incoming materials
- Document Delivery: Handle local requests
- Lending: Process outgoing requests
Getting Help
Within the Application
- Click the Help icon (?) in the top toolbar
- Context-sensitive help is available on most screens
- Hover over buttons and fields for tooltips
Training Resources
- Understanding the Interface - Detailed interface guide
- Keyboard Shortcuts - Efficiency tips
- Video tutorials available in your institution's training portal
Support
- Contact your ILLiad system administrator for account issues
- Report technical problems to your IT helpdesk
- Check system status at your institution's status page
What's Next?
Now that you understand the basics, explore these areas:
- Understanding the Interface - Learn about navigation and responsive features
- Login Methods - Set up your authentication
- Borrowing Workflow - Start processing requests
The Staff Web Client excels at mobile workflows. Try using a tablet for circulation desk duties - the touch-friendly interface makes check-in/check-out faster than ever!