Daily Work for Staff

The everyday work of running a special collections desk: finding requests, moving them through their queues, helping patrons, and keeping communication and billing up to date.

In this section

• Navigating Aeon 7 — logging in, getting around the workspace, the command palette, multiple tabs and pinned items, and keyboard shortcuts.
• Requests — browsing queues, opening and routing requests, bulk actions, and printing.
• Users (Patrons) — searching, creating, and clearing patron records, and working with their notes, attachments, and history.
• Communication — composing email from a request or a user record, previewing it, and working the outgoing email queue.
• Billing — billing accounts, per-request charges, and invoices.

Configuration lives elsewhere

These pages cover using Aeon. To change how it behaves — roles and permissions, the designers, email templates, reading rooms, queues — see Customization & Designers.