Composing and Sending Email from a Request
How to email a researcher about a specific request — start from a template or a blank message, edit the preview, and optionally route the request when you send.
Composing and Sending Email to a User
How to email a researcher from their user record — start from a template or a blank message, edit it, and send — and where to find every email they've received.
Email Preview Before Sending
How Aeon fills in a template-based email and shows you the finished message — recipient, subject, and body with all tags resolved — so you can review and edit it before it sends.
The Outgoing Emails Queue: Pending and Failed
Monitor emails waiting to be sent and recover from delivery failures using Aeon's outgoing emails queue, with separate Pending and Failed views.
Email History for a Request
Where to find the record of every email Aeon has sent about a request, and how to read each message's recipient, status, and body.
Email History for a User
How to review every email Aeon has sent to or about a researcher from the Emails tab on their user record, filter by type, and read full message bodies.